Tag Archives: Steven Scott

Employee Engagement Survey results encouraging for Health System

The results from Georgia Regents Health System’s second Employee Engagement Survey are in, and senior leadership is very pleased.

“We’re actually seeing the fruits of the labor, that action planning has resulted in improvement,” said Susan Norton, Enterprise Vice-President, Human Resources. “We’ve made dramatic improvement in a very short period of time.”

The survey’s intent was to receive feedback from health system employees in order to better understand how they view the organization and then to prioritize those responses and engage in action planning with the goal of improving our employees’ experience with their work environment

It had been 12 years since an engagement survey had been conducted for the health system, and the 2013 results showed room for improvement, with the health system finishing in the 8th percentile of similar institutions nationwide.

Leadership viewed those numbers as an opportunity to move forward.

“From my perspective, I wanted to see this happen here in our organization because our personnel are our most important asset and I value the voice of every one of our employees,” said Steven Scott, Chief Operating Officer, Georgia Regents Medical Center.

In the past, he said, there was no systematized way to tap into our employees’ experience other than through anecdotal commentary or information gleaned from exit interviews. By that time, it was often too late to make changes.

“That’s why I thought it was important not only to establish a survey process here, but also to demonstrate to our employees that senior leadership is interested in their point of view as it relates to improving our collective work environment,” Scott said.

After just seven months of focused attention, the health system jumped from the 8th percentile to the 26th percentile nationally.

“According to our engagement consultant, this performance represents a significant jump compared to her other clients,” Norton said. “For us to have also gone from 3.81 to 3.99 on a five-point scale in just seven months of action planning is huge.”

Not only did the organization jump to the next quartile and improve from Tier 3 to Tier 2, every single item in the survey went up.

“Last year, we only had 17 units in Tier 1 (the highest tier), and this year, we have 40,” Norton said. “Last year, we had 62 in Tier 2, and we have 114 this year. And last year, almost two-thirds of our organization was Tier 3, and we’ve dropped that down to 39 percent.”

Survey results have been made available to the management team, and all employees should expect to be receiving their departmental results from their managers very soon.

According to Scott, this organizational progress should be encouraging to everyone associated with the health system.

“We look forward to continuing to improve until we’ve become a Tier I organization with the majority of our work units in Tier I as well,” he said.


Veterans served holiday meals

Anthony Wagner, Executive Vice President for Finance & Administration/Chief Business Officer, Georgia Regents University and Health System, and Steven Scott, Vice President and Chief Operating Officer, Georgia Regents Medical Center, representing GRU Senior Leadership, visited the Georgia War Veterans Nursing Home and served lunch as a token of their appreciation for the veterans’ service to our country. They were joined by Charles Esposito, Executive Director, and Carlton Deese, Associate Director, both of Georgia War Veterans Nursing Home, as well as facility department managers.

Phase I of Employee Engagement Survey achieves 92 percent participation

employee survey 92%After three weeks of encouragement from coworkers and leadership, the Employee Engagement Survey has had record success with 92 percent of Georgia Regents Health System and selected Shared Services giving their perspective and ideas about the health system.

“A big ‘thank you’ and debt of gratitude goes to Susan Norton, Connie Sutton, Donna Fields, others within the HR team, and the army of Survey Champions and Administrative Ambassadors who applied more hours and muscle to this project than we’ll ever really know, in addition to David Brond and the entire Office of Communications and Marketing team,” said Steven M. Scott, Chief Operating Officer.

The survey, which launched on Oct. 30, provided employees with the opportunity to give feedback on the work environment, management, leadership, and organizational effectiveness. The goal was to reach 90 percent participation. This was the first engagement survey in over 12 years. Departments that reached 100 percent participation by Nov. 11 would receive a pizza party.

Individuals who completed the survey were eligible for prizes through a random drawing handled by Press Ganey that included gift cards, logo items, Terrace Dining vouchers, and movie passes.

“I cannot over emphasize how proud I am of this accomplishment and of the team who carried it through so well,” said Scott. “I would like to thank everyone for believing in the possibility of achieving beyond what many have thought possible, and to have worked so collaboratively as a focused team to do so.”

In early 2014, the engagement survey results will be reviewed with the management team in order to address employee concerns. Following the review, all management team members are encouraged to use their survey results to help drive performance, improve engagement, and enhance the overall work environment for their staff.

EHR governance structure engages the enterprise

In May, a tiered governance structure for the Georgia Regents Health Electronic Health Record (EHR) known as Synchronicity was re-established enabling input from clinical and multi-disciplinary representatives into the priorities for the EHR.

The governance structure (Figure 1) provides oversight for the optimal implementation and use of Cerner and other advanced clinical systems that support Georgia Regents Health System’s goal

“To achieve excellence in compassionate patient care, lifelong learning, dedicated public service, and leading-edge research.”

The Medical College EHR Steering Committee is co-chaired by Steven Scott, COO, and Charlie Enicks, CIO, and is comprised of executive leadership across the enterprise with support from ITS team members. EHR Steering Committee members include: Stephen Scott, Charlie Enicks, David Hefner, Peter Buckley, Davidson Freeman, David Fallaw, Charles Howell, William Kanto, Joseph Thornton, Manuel Castresana, Bernard Maria, Julian Nussbaum, Tad Gomez, Teri Perry, and Greg Damron with ITS support from Karen Davis, Kevin Knauss, and Annamalai Ramanathan.

its graphic

Figure 1:  EHR Governance Structure


The Clinical Informatics Advisory Committee (CIAC)  — pronounced (kay-ak)  — provides a multidisciplinary forum in which physicians, clinicians, ancillaries, and ITS have the opportunity to give needed input, as well as promote clinician ownership for clinical information systems design and implementation decisions.

The CIAC is chaired by David Fallaw and includes the following membership: Davidson Freeman, Thomas Gallaher, Lynn Tesch, Colville Harvey Ferdinand, Edwin Johnston, Hany Naggar, Jonathan Gardner, Melissa Jarriel, Ben Ham, James Gossage, Richard Burrell, Norman Thomson, Michael Sumner, James Wynn, Roslyn Marshall, Gene Fisher, Phillip Coule, Toby Anderton, Raymond Murphy, Cynthia Pruett, Sarah Cartwright, James Rawson, Patrick Hatch, and Karen Wilson with ITS support from Karen Davis, Kevin Knauss, and Annamalai Ramanathan.

During the months of June and July, the CIAC Charter was approved by the membership, and a review of overall EHR issues impacting Georgia Regents Health System was completed. The CIAC prioritized “in process” initiatives as well as identified low-effort, high-impact “Quick Wins” and gained visibility to efforts underway to improve system performance.

Seven CIAC workgroups (Figure 2) make up the third tier in the governance structure and are designed to provide guidance and recommendations to CIAC with the goal of improving the usability, efficiency, and end-user satisfaction of the Synchronicity EHR and related clinical systems. Each CIAC workgroup is multi-disciplinary, chaired by a CIAC member, and has an assigned ITS Liaison to support their efforts.

Over the course of the last two months, CIAC workgroups have met to evaluate multiple project requests using defined criteria from which to identify the top priorities for their areas of focus. The phasing of the top initiatives will next be identified along with detailed scope, dependencies, resource requirements, and alignment against the current EHR projects underway.


Dellsperger named Chief Medical Officer

Dr. Kevin C. Dellsperger
Dr. Kevin C. Dellsperger

AUGUSTA, Ga. – Dr. Kevin C. Dellsperger, Senior Associate Dean for Clinical Outcomes at the University of Missouri, has been named Chief Medical Officer and Vice President at Georgia Regents Medical Center. He will also be Associate Dean for Clinical Affairs in GRU’s Medical College of Georgia. He will assume his new role Nov. 1.

“We are very pleased to have Kevin join our executive team and are confident his significant administrative and clinical experience will enhance the quality of care and service delivery for patients and families who rely on Georgia Regents Medical Center for their health care needs” said Steven M. Scott, Chief Operating Officer at Georgia Regents Medical Center. “I am grateful to Dr. Bill Kanto for his service in this role over the past two and a half years and to the Search Committee for their diligence throughout this process.”

Dellsperger will help the medical center advance best practices in health care delivery, focusing on patient safety and cost effectiveness. He will focus on quality and patient satisfaction metrics, and increase satisfaction of GRMC’s clinical services among referring physicians.

“I am excited to join the Georgia Regents Health System leadership team as we embark on a journey toward performance excellence, and increased patient and referring physician satisfaction,” Dellsperger said. “My wife, Linda, and I also look forward to becoming active members of the Augusta community.”

He previously served as Professor in UM’s Departments of Internal Medicine; Medical Pharmacology and Physiology; and Pathology and Anatomical Sciences. He also served as Director of the Tom and Anne Smith MD/PhD Program and held the Marie L. Vorbeck Chair in Medicine. Prior to that, he served as Chairman and Professor in the Department of Internal Medicine.

His research interests include coronary and pulmonary arterial and microvascular function in health and disease, exercise physiology in metabolic syndrome, and education and patient safety.  His research has been funded by the National Institutes of Health, Department of Veterans Affairs, American Diabetes Association, Juvenile Diabetes Foundation, and American Heart Association.

Dellsperger is board certified in Internal Medicine and Cardiovascular Diseases and is a Fellow of the American College of Cardiology, American Heart Association, and American College of Physicians. He currently serves on the Malcom Baldrige National Quality Award Board of Examiners and previously attended the Brent James Intermountain Advanced Training Program.

He has authored more than 120 papers, peer-reviewed articles, and book chapters, and serves on the editorial boards for three leading health care journals.

Dellsperger received his medical and doctorate degrees from Louisiana State University in Shreveport and completed a residency in Internal Medicine and fellowship in Cardiovascular Diseases at the University of Iowa.