Tag Archives: Employee Engagement Survey

Employee Engagement Survey results encouraging for Health System

The results from Georgia Regents Health System’s second Employee Engagement Survey are in, and senior leadership is very pleased.

“We’re actually seeing the fruits of the labor, that action planning has resulted in improvement,” said Susan Norton, Enterprise Vice-President, Human Resources. “We’ve made dramatic improvement in a very short period of time.”

The survey’s intent was to receive feedback from health system employees in order to better understand how they view the organization and then to prioritize those responses and engage in action planning with the goal of improving our employees’ experience with their work environment

It had been 12 years since an engagement survey had been conducted for the health system, and the 2013 results showed room for improvement, with the health system finishing in the 8th percentile of similar institutions nationwide.

Leadership viewed those numbers as an opportunity to move forward.

“From my perspective, I wanted to see this happen here in our organization because our personnel are our most important asset and I value the voice of every one of our employees,” said Steven Scott, Chief Operating Officer, Georgia Regents Medical Center.

In the past, he said, there was no systematized way to tap into our employees’ experience other than through anecdotal commentary or information gleaned from exit interviews. By that time, it was often too late to make changes.

“That’s why I thought it was important not only to establish a survey process here, but also to demonstrate to our employees that senior leadership is interested in their point of view as it relates to improving our collective work environment,” Scott said.

After just seven months of focused attention, the health system jumped from the 8th percentile to the 26th percentile nationally.

“According to our engagement consultant, this performance represents a significant jump compared to her other clients,” Norton said. “For us to have also gone from 3.81 to 3.99 on a five-point scale in just seven months of action planning is huge.”

Not only did the organization jump to the next quartile and improve from Tier 3 to Tier 2, every single item in the survey went up.

“Last year, we only had 17 units in Tier 1 (the highest tier), and this year, we have 40,” Norton said. “Last year, we had 62 in Tier 2, and we have 114 this year. And last year, almost two-thirds of our organization was Tier 3, and we’ve dropped that down to 39 percent.”

Survey results have been made available to the management team, and all employees should expect to be receiving their departmental results from their managers very soon.

According to Scott, this organizational progress should be encouraging to everyone associated with the health system.

“We look forward to continuing to improve until we’ve become a Tier I organization with the majority of our work units in Tier I as well,” he said.

 

Employee Engagement Survey Update

On Thursday, Feb. 12, organizational results from GRHealth’s second Employee Engagement Survey will be shared with senior leaders and managers before a two-week review period, setting in motion an intense process culminating in April, when the developed action plans will be finalized.

This survey was administered to GRHealth and the same selected Shared Services (except IT) as the initial GRHealth survey, which was administered in October and November 2013.

The initial survey resulted in a 92 percent response rate. Survey results were delivered to managers in March 2014, and work unit teams initiated action planning activities in April.

That process was duplicated by the university in April and May 2014, when faculty and staff were invited to participate in the survey. Sixty-two percent participated, considered a good response rate, and that resulted in 164 units providing 196 action plans, of which 117 are open and 11 have been closed.

The most frequent action plan topics faculty and staff indicated at the university level were effective communication, recognition received for doing a good job, job stress, environment making employees wanting to go above and beyond what is expected, and distractions getting in the way of work. Senior leaders then took that input and formulated four organizational-level priorities for action planning: communication, collaboration, staffing/compensation, and job stress.

Organizational-level action planning priorities for the initial GRHealth survey included staffing, improved communication, and improved respect. Current action planning activity for GRHealth has resulted in 36 drafts, 242 open plans, and 28 closed plans.

The surveys are being conducted to establish a baseline in order to move the organization forward. The process helps identify the issues needed to be addressed from an employee perspective and helps track progress toward that goal.

Additional survey administrations allow leaders to assess progress on the actions identified from the previous survey as well as measure efforts to improve employee engagement for the organization.

 

 

Employee Engagement Survey, Nov. 10-30

1038x576-employee_survey_GRHealthIt’s time to share your perspective and ideas about what Georgia Regents Health System can do to sustain a positive, productive, inclusive, and effective work environment. The first phase of our annual Employee Engagement Survey will run November 10-30.

This phase includes all employees of Georgia Regents Medical Center, Georgia Regents Medical Associates, and selected Shared Services (Advancement, Compliance, Facilities, HR, OCM, and Supply Chain).

So, tell us: How are we doing? How can we do better?

This survey provides employees with the opportunity to give feedback on the work environment, management, leadership, and organization effectiveness. It should take approximately 15 minutes to complete, and employees are able to complete it during their shift or normal working hours.

There will be contests and drawings for prizes for participants. There will be random drawings conducted throughout the survey administration period. Complete your survey early in order to be eligible to win a prize drawing.

Survey Champions, advocates and champions of the survey, will be available. They are also available to discuss the survey at team meetings. If you have questions, please see your Survey Champion, manager, or call Human Resources at 706-721-9365.

 

Your opinion matters!

The Employee Engagement survey for the Health System and selected Shared Services units was recently launched. This survey includes all employees with a hire date on or before Sept. 22 employed by Georgia Regents Medical Center or Medical Associates as well as staff who work in Advancement, Compliance, Facilities, HR, OCM, and Supply Chain.

To take the survey, visit: go.gru.edu/hsengagement

The password to take the survey is your last name and the last five digits of your social security number.

You are encouraged to take 15 minutes to complete this survey because your opinion matters! Our goal is a 90 percent participation rate.

Gaining information about how employees perceive our organization, management, and employee issues is essential. As you recall, we conducted a survey in 2013 to establish a baseline, and this year’s survey will provide an opportunity to measure our improvement initiatives. As a result of the last survey, we increased staffing to improve patient care and implemented the return of the Daily Update and periodic Town Hall meetings to improve communication across the organization.

The survey process is managed by an outside vendor to ensure the submissions are confidential. Your identity and responses will not be shared with anyone from the Health System or University.

To encourage participation, those who complete the survey will be eligible for a variety of daily prizes from random drawings managed by Press Ganey. Prizes include Visa gift cards, movie passes, Terrace Dining vouchers, and Wellness Center membership. Departments that reach a 100 percent participation rate by Nov. 21 will get a pizza party.

We have a number of Survey Champions who are available to answer any questions about the survey process.  You will be seeing more information in the Daily Update, GReport, and flyers displayed throughout our campus. For additional information, please contact your Survey Champion or manager.

Your participation in this important initiative is greatly appreciated as employee engagement is a key priority for our organization.

Employee Engagement Survey deadline extended

The response rate for Phase II of the employee engagement survey is now at 58 percent. The deadline has been extended to Friday, May 23. Our goal is 75 percent participation for each department.

Faculty, staff, physicians, and the remaining shared services (Internal Audit, Institutional Effectiveness, Government Relations, Office of Diversity and Inclusion) are encouraged to share their views. Go to go.gru.edu/eesurvey2014 for your chance to win one of many prizes.

The following individuals will receive prizes from the daily drawing sponsored by Press Ganey:

Latanya Bowman – GRU Umbrella

John Sullivan-  GRU Sweatshirt

Linda Crawford – Jaguar Carrying Bag

Christina  Wei – GRU Polo Shirt

Scott Whitfield – Pair of Movie Tickets

Adam Wyatt – GRU Tervis Cup with Shades

Jamel Hodges – GRU Portfolio with Emblem

Robert Bledsoe – GRU Baseball Cap

Sarah White – GRU Glass Candy Jar

Maritza Romero Lucas – GRU T-shirt

Robert Mays – Jag Card Pack & Mini-Padfolio

Rene Harper – GRU Umbrella

Peggy Jeffcoat – Jaguar Carrying Bag

Ming Zhang – GRU Sweatshirt

Yong Park – GRU Polo Shirt

Krishnan Prabakaran – Pair of Movie Tickets

Shante Anderson – GRU Tervis Cup with Shades

Linda Devaughn – GRU Portfolio with Emblem

Ronald Paulos – GRU Baseball Cap

Sandra Harmon – GRU Glass Candy Jar

Donna Rayner – GRU T-shirt

Dawn Hollifield – Jag Card Pack & Mini-Padfolio

Heather Lewis – GRU Umbrella

Rashee Allen – GRU Sweatshirt

Lisa Wannamaker – Jaguar Carrying Bag

Arthur Smith – GRU Polo Shirt

Milledge Luke – Pair of Movie Tickets

Jason Turner – GRU Tervis Cup with Shades

George Nixon – GRU Portfolio with Emblem

Brandi Lewis-Polite – GRU Baseball Cap

Nancy Starnes – GRU Glass Candy Jar

Brian Metts – GRU T-shirt

Helen Smith -Jag Card Pack & Mini-Padfolio

Charles Stewart – GRU Umbrella

Erika Grimm – Jaguar Carrying Bag

Jack Eisenman – GRU Sweatshirt

James Smith – GRU Polo Shirt

Ana Thompson – Pair of Movie Tickets

Joseph Nasworthy – GRU Tervis Cup with Shades

Jennifer Trunzo – GRU Portfolio with Emblem

Carlo Zayas – GRU Baseball Cap

Ashley Mackey – GRU Glass Candy Jar

Elizabeth Samuels – GRU T-shirt

Mark Lewis – Jag Card Pack & Mini-Padfolio

Employee Engagement Survey participation hits 80 percent

employee survey updateTwo weeks into the first phase of the Employee Engagement Survey, the response rate is up to 80 percent.

This phase of the survey includes all employees of Georgia Regents Medical Center, Georgia Regents Medical Associates, and selected Shared Services (Advancement, Compliance, Facilities, IT, HR, OCM, and Supply Chain). University faculty and staff, physicians, and the remaining shared services units will be included in phase 2 of the survey in the spring.

The goal is a 90 percent response rate, and there is still time to participate. Employees from the phase I units can make their opinions count by completing the survey before Nov. 17 at go.gru.edu/2013eesurvey.

The survey process is managed by Press Ganey, an outside vendor to ensure that responses are completely confidential.

Each of the following prizes will be awarded Monday through Friday: $50 Visa gift card, $25 Visa gift card, 2 movie passes, and a voucher for Terrace Dining.

Each Monday, there will be an additional drawing for a three-month membership to the Wellness Center.

The drawings run from Oct. 31 through Nov. 18, so the sooner you complete your survey, the more chances you have to win a prize.

Employee Engagement Survey Participation & Prizes

Your opinion matters! Employee Engagement Survey, Oct. 30 - Nov. 17 http://go.gru.edu/2013eesurveyOne week into the first phase of the Employee Engagement Survey, the response rate is up to 51 percent.

This phase of the survey includes all employees of Georgia Regents Medical Center, Georgia Regents Medical Associates, and selected Shared Services (Advancement, Compliance, Facilities, IT, HR, OCM, and Supply Chain). University faculty and staff, physicians, and the remaining shared services units will be included in phase 2 of the survey in the spring.

The goal is a 90 percent response rate, and there is still time to participate. Employees from the phase I units can make their opinions count by completing the survey before Nov. 17 at go.gru.edu/2013eesurvey.

The survey process is managed by Press Ganey, an outside vendor to ensure that responses are completely confidential.

Departments that reach a 100 percent participation rate by Nov. 11 will get a pizza party, and everyone who completes a survey is eligible for a random daily drawing conducted by Press Ganey.

Each of the following prizes will be awarded Monday through Friday: $50 Visa gift card, $25 Visa gift card, 2 movie passes, and a voucher for Terrace Dining.

Each Monday, there will be an additional drawing for a three-month membership to the Wellness Center.

The drawings run from Oct. 31 through Nov. 18, so the sooner you complete your survey, the more chances you have to win a prize.

To date, the following prizes have been awarded:

  • Four $50 Visa gift cards
  • Four $25 Visa gift cards
  • Four pairs of movie passes
  • Four vouchers to Terrace Dining
  • One three-month Wellness Center membership

Employees from the following departments have already won prizes:

  • Cardiac Intermed Unit
  • Corporate Finance/Accounting
  • CP Blood Bank
  • Dietary
  • Environmental Services (three winners)
  • Facility Operations Zone Maintenance
  • Facilities Management
  • Information Technology Services (three winners)
  • NICU
  • Office of Communications & Marketing
  • Oncology
  • Surgical Intensive Care Unit

Four more winners will be selected for prizes later today.

For questions about the survey, see your manager or a Survey Champion or contact Human Resources.

The Employee Engagement Survey is being conducted to provide insight from the employee perspective that will be used address issues and resolve problems. This feedback will guide planning, strengthen communication, and identify opportunities for improvement. It will also create a measure for continued surveys over time.

 

 

 

Employee Engagement Survey launches today

Your opinion matters! Employee Engagement Survey, Oct. 30 - Nov. 17 http://go.gru.edu/2013eesurveyToday marks the launch of the first phase of our Employee Engagement Survey, so it’s time to share your perspective and ideas about what Georgia Regents Health System can do to sustain a positive, productive, inclusive, and effective work environment. All employees of Georgia Regents Medical Center, Georgia Regents Medical Associates, and selected Shared Services (Advancement, Compliance, Facilities, IT, HR, OCM, and Supply Chain) are encouraged to take part and contribute their views. The survey will close on Nov. 17.

This survey provides employees with the opportunity to give feedback on the work environment, management, leadership, and organization effectiveness. It should take approximately 15 minutes to complete, and employees are able to complete it during their shift or normal working hours.

Much has happened, and some of our priorities have changed since the last employee survey was conducted in the medical center in 2001. This survey is being conducted by a national firm specializing in employee surveys that will allow us to compare our results with a national broader database of respondents.

Confidentiality

The survey process is managed by an outside vendor to ensure that submissions are completely confidential. Your identity and responses will not be shared with anyone at the university or health system. The survey results will be analyzed by Press Ganey, a consulting firm specializing in employee opinion surveys.

Passwords

Passwords will be used to access the online survey. Passwords are your full last name + last 5 digits of your Social Security number. This approach simplifies the login process, makes it easier to quickly log in, prevents multiple submissions, and increases accuracy and data integrity because it ensures respondents are directed to the correct work unit.

Access to Survey Link

Click on the following link to start your survey: go.gru.edu/2013eesurvey

How Will the Responses Make a Difference?

In early 2014, we will be reviewing engagement survey results with each of the work unit managers to examine issues relative to our business challenges and strategic priorities. We will encourage all units to use their survey results to help drive performance, foster cross-departmental teamwork, and enhance our overall work environment. Your input in this survey will go a long way toward helping the university and health system in our efforts at continuous improvement.

Incentives for Participation

Our goal is a 90 percent participation rate. There will be random drawings conducted by Press Ganey throughout the survey administration period. All employees who complete the survey are eligible for prizes including gift cards, logo wear, Terrace Dining vouchers, and movie passes. Complete your survey early in order to be eligible to win a prize drawing on more days. Two prizes will be awarded daily throughout the survey period.

Departments that reach 100 percent participation by Nov. 11 will get a pizza party, and departments that reach 100 percent participation by Nov. 17 will get a special snack treat.

Survey Champions

Survey Champions are advocates and champions of the survey who are available to answer your questions. Look for them wearing an “ASK ME!” button. They are available to answer your questions about the survey process and discuss any concerns. You can find their names on the survey website link.  They are also available to discuss the survey at team meetings.

Administration Support or Questions

Contact Press Ganey’s Support Desk for survey administration questions:

Georgia Regents University & Health System Administration Support:

  • Connie Sutton, Director of Workforce Development, Human Resources
  • Jack Evans, AVP, Communications & Creative Services, Office of Communications & Marketing